405 East 1st Street, Milan, Illinois 61264, United States
Mission Statement: Providing a vital link between responders and citizens
About QCOMM911
QCOMM911 is a consolidated state of the art communications center located in the Milan Municipal Building. QCOMM911 provides 911 and radio services for four (4) police departments and nine (9) fire departments in Rock Island County in Western Illinois. QCOMM911 serves the following agencies: Moline Police & Fire, Milan Police, Blackhawk Fire, East Moline Police & Fire, Silvis Police & Fire, Hampton Fire, Carbon Cliff-Barstow Fire, Coal Valley Fire, Coyne Center Fire and Reynolds Fire.
QCOMM911 is staffed by 29 individuals including 26 Emergency Communications Dispatchers, a full time Training Coordinator, a Deputy Director, and an Executive Director. QCOMM911 is staffed by a minimum of 5 dispatchers at most times, responding to incoming calls. We have 9 identical console to allow for expansion. Training is supported by the Training Coordinator who oversees the Communication Training Officers (CTO). We operate three 8 hour shifts, which are run by the three Shift Supervisors. Technical support is provided by the Rock Island County Emergency Telephone System Board (ETSB) and are also housed in the Milan Municipal Building.
Our Training
At QCOMM911, our team undergoes rigorous training to ensure that we are prepared for any situation. We train on the latest techniques and technology to provide the best possible service to the communities that we serve.
Our Team
Our team consists of highly trained and dedicated professionals who are committed to ensuring the safety and well-being of the community along with our first responders.